Privacy Policy

Privacy Policy – Faloni Cleaning

Effective Date: 01/01/2025

Faloni Cleaning (“Company”, “we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our cleaning services, website, and communication channels.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name, phone number, email address, and payment details when you request our services.

Service Information

Details about your property, type of cleaning requested, scheduling preferences, and service history.

Technical Information

If you visit our website, we may collect IP address, browser type, device information, cookies, and similar technologies to improve user experience and website performance.

2. How We Use Your Information

We use your information to:

• Provide and manage cleaning services

• Schedule appointments and send service reminders

• Communicate with you regarding estimates, services, and customer support

• Process payments securely

• Send promotions, special offers, and service-related notifications (you may opt out at any time)

• Improve our services, marketing, and website experience

3. SMS/Text Message Communications (A2P Compliance)

By providing your phone number and opting in to receive messages, you consent to receive SMS or MMS messages from Faloni Cleaning related to:

• Appointment scheduling and reminders

• Service updates and confirmations

• Customer support communications

• Promotional offers and discounts

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier.

SMS Opt-In

Customers may opt in to receive SMS messages by:

• Submitting a form on our website

• Requesting services through our booking system

• Providing consent during scheduling or customer interactions

By opting in, you agree to receive messages from Faloni Cleaning.

SMS Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After you send the STOP message, you will receive confirmation that you have been unsubscribed. You will no longer receive SMS messages from us.

To re-subscribe, you may opt in again through our booking forms or customer service.

For assistance, reply:

HELP

or contact us directly.

4. Information Sharing and Disclosure

We do not sell your personal information.

We may share information with:

Service Providers

Trusted third parties that assist us with payment processing, scheduling systems, communication services, or customer support.

Legal Requirements

If required to comply with laws, regulations, subpoenas, or court orders.

Business Transfers

In connection with mergers, acquisitions, or sale of company assets.

Important Notice Regarding SMS Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services (such as customer service platforms, messaging providers, and payment processors) is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access a copy of your personal data

• Correct inaccurate information

• Request deletion of your personal information

• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be posted on our website with a revised Effective Date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Faloni Cleaning

📞 Phone: (510)640-8515

📧 Email: [email protected]

📍 Address:

1064 ashbrigdge bay dr, pittsburg california 94567